Rules/Policies: Royal Limousine West L.L.C. ·          Max Capacity: Drivers are not authorized to exceed the number of passengers stated on your contract.  This is in violation to state law and insurance guidelines. ·          Client hereby acknowledges that the Limousine Company has charged a minimum of 25% non-refundable deposit with or without signature at the time of reservation. Client understands that the Limousine Company does not give refunds at anytime. ·          Cancellations must be in writing and mailed or faxed to us at (248) 676-9255. ·          NO REFUNDS on additional payments or payments made in full if cancelled less then 21 days prior to event. ·          Client must provide a credit card number even if deposit is paid by other means as security in case of damages. ·          For Weddings: The Balance must be paid in full PRIOR to the event date by Cash, Cashiers Check, Money Order or Credit Card (Visa / MasterCard) only. NO personal checks will be accepted for final payments. o         Exterior decorations subject to weather (pom-poms, flags, signs, and/or red carpet). ·          Customer understands that our vehicles do not leave the State of Michigan (that includes not going into Canada). ·          Child restraint laws apply to all vehicles including limousines and coaches.  Company is not responsible to provide child safety and/or booster seats, nor responsible for the proper installation of child safety and/or booster seats. ·          With the exception of Weddings (which must be paid in advance of the service date), balances are to be paid in Cash upon arrival on rental date; chauffeurs do not carry change. Balance may be paid by credit card (Visa or MasterCard) if pre-arranged with the office (cardholder must be present with credit card & ID upon arrival on rental date). NO personal checks of any kind will be accepted unless received at least 30 days prior to rental date. There is a $100.00 returned check fee. ·          Overtime will be permitted, upon vehicle availability.  Availability of overtime is not guaranteed. Overtime rates are non-negotiable and will be charged to the customer according to the tracking report for each limousine. Chauffeurs’ do not have the ability to waive overtime for any reason. This charge will be in ratio to normal rates set for that day and will be noted on your contract.  Additional hours begin after 10 minutes past original end time.  Billed in minimum of ½ hour increments and not pro-rated by minute. ·          There is a maximum of 3 permitted pick up and drop off locations.  Due to the size of our vehicles, all stops must be pre-arranged. These precautions are for the safety of each passenger as well as the driver and vehicle.  Written additions and/or alterations by the customer, without written agreement of the company, are invalid and unenforceable.  Final plans should be advised when customer is contacted 1-2 days prior to event. Unscheduled stops are at the driver’s discretion. Any changes in contract after arrival by driver may result in additional charges (Min. $10.00 charge). ·          AIRPORT TRANSFERS: Call if returning flight times/plans change. Any changes in arrival or destination locations may result in additional charges (travel charges). A contract change fee will be applied to all contracts if changes are made after confirmation. ·          Contract price is fixed upon receipt of deposit and/or signed contract.  Early dismissal, downsizing, or shortening of rental hours, will not adjust the price. ·          Customer represents to be at least 21 years of age and legally capable of entering into this contract under Michigan law.  If customer is not of legal age a parent or guardian MUST be present at pick-up and Must sign contract. ·          The company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit card. ·          Client agrees to directly pay the driver for the cost of all parking expenses, tolls or overtime. ·          Client agrees that the Limousine Company shall not be held liable for any circumstances arising out of the Limousine Company's inability to perform due to weather, mechanical or electrical difficulties, or any unforeseen event.  Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel.  Client understands that additional time may be required as a result of these events.  The company is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locations after the initial pick up time. ·          There may be unexpected vehicle breakdowns and other unforeseen events beyond the control of company, for which company shall not be liable to customer. There shall be no recourse for any of the same. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to the amount of unused hours paid by customer. In case of an emergency, the company may sub contract his rental to another limousine service. ·          Client agrees that if anyone in the party is found smoking, using any illegal drugs, fighting, or any other conduct considered inappropriate by the chauffer, the chauffer is under strict order to return all passengers to the starting point or the drop off point (whichever is closer) immediately and the rental will be terminated, without refund. ·          Chauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at risk. ·          Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conduct. ·          SMOKING, ILLEGAL USE OF ALCOHOL, &/OR NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN ADDITIONAL CHARGES AND IMMEDIATE TERMINATION OF THE TRIP. Customer herby agrees to hold company, its agents and employees harmless from any consequences of such wrongful use by customer or Customer’s guests, including the cost to defend against the same. ·          Client shall be liable for all damages to the limousine sustained during client's trip. ·          Customer agrees to pay a late charge of 2% per month for any unpaid balance and/or damage and shall reimburse Company for its costs of collection, including reasonable attorneys fees incurred.  ·          The chauffeur inspects each vehicle before, during and after each rental. In the event of damage suffered, Customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to cleaning, breakages, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00 ·          To avoid damages and/or personal injury customer & customer guests acknowledge that there is no smoking, no feet on bars, no leaning on glass holders, no hanging out of windows, no playing with electrical switches, no rowdy or questionable behavior and no moving about the limousine while it is in motion. ·          Except in the case of willful misconduct or gross negligence of company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer’s person or property from whatever cause. In addition, customer waives any right of subrogation with regard to the same. ·          Neither the company, its agents or employees shall be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle.   ·          Vehicles are sold and /or updated at the discretion of management. Vehicle requests are not guaranteed. ·          Additional charges will be applied to the credit card on file to cover any damages that occur; charges are as follows: Smoking in the limousine $400.00 and immediate termination of the trip; Cigarette burns $500.00; Ripped or damaged upholstery $700.00; Spillage of drinks $200.00; Stained Carpet $200.00; Vomit in or on the limousine $250.00; Lost or broken glass or bar tool $7.50 per item; Lost or broken remote $250.00; Excessive mess in the limousine $200.00.